Defect or Damage
We will replace items if they are defective or damaged. Please send us an email with photos of the defect/damage at [email protected]. You can also contact us at this email with any questions or concerns regarding your purchase.
Shipped Online Purchases
These purchases may be eligible for refund within 14 days from the date of delivery with original packaging and tags attached. Items must be unworn and unwashed and in new condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. To complete your return, we require the original receipt. If you send back an item that is not eligible for return you will not receive a refund for it.
FINAL SALE: Several types of goods are exempt from being returned or exchanged. We do not accept products that are intimate (such as teddies, babydolls, anything that includes a g-string, rompers), panties, stockings, socks, men’s underwear or any item that is silicone, adhesive or liquid. Anything that has a crotch inseam is a final sale. Clearance items are final sale regardless of type. Gift cards are final sale.
Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error is a FINAL SALE.
Any item that is returned more than 14 days after delivery is not valid for return or credit.
Refunds and Exchanges
Please email [email protected] to start your return. We will provide you with a pre-paid shipping label to return your item.
Once your return is received and inspected, we’ll email you to confirm receipt and let you know whether your refund has been approved. If approved, your refund for the purchase price of the item will be processed to your original payment method within 5 business days.
Return address: Please email [email protected] for return address information.
Clearance Items
Markdown items cannot be refunded or exchanged. These items are FINAL SALE.
Late or missing refunds
There is often some processing time before a refund is posted to your credit card. If you haven’t received a refund within a few business days, please check your account again.
Then contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.